OFT: Home Repairs and Improvements

In November 2010 the Office of Fair Trading (OFT) commissioned TNS-BMRB, an independent research organisation, to carry out
research into the market for home improvements, maintenance and repairs.

Home improvements, maintenance and repairs is a large and complex market, estimated to be worth approximately £27 billion per annum. It is also an area which generates a high number of complaints from consumers, and one in which consumers can face substantial financial detriment to rectify problems.

Building on the existing knowledge and experience about the sector, the research was designed to provide the OFT, Trading Standards
Services (TSS) and other stakeholders (including in the business and consumer communities) with a better understanding of the home
repairs and improvement market, helping them identify areas of special interest from a consumer protection perspective. A number of
these partners were directly involved with the development of this project.

TNS-BMRB provides knowledge that helps Government, the private sector and the Third Sector plan and care for society. Our expertise includes the provision of national statistics, public policy analysis, public service performance measurement and improvement, and communications evaluation. We map and measure values, attitudes and behaviours across society, to explore how Britain is changing. Our work informs policy makers across national and local Government at the highest level.

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