Investigating the triggers into claiming Pension Credit

This research aimed to:

• investigate the events that act as a trigger to thinking about, making enquiries about or claiming Pension Credit for existing pensioners, who have no viable trigger; *better understand the decision-making process an individual goes through in the build up to submitting a claim for Pension Credit;
• gain insight into the process of claiming Pension Credit for existing pensioners.

The research involved 55 qualitative depth interviews with pensioners in ten areas of the United Kingdom (UK). Interviews lasted for approximately 30 minutes and were audio recorded, transcribed and analysed.

TNS-BMRB provides knowledge that helps Government, the private sector and the Third Sector plan and care for society. Our expertise includes the provision of national statistics, public policy analysis, public service performance measurement and improvement, and communications evaluation. We map and measure values, attitudes and behaviours across society, to explore how Britain is changing. Our work informs policy makers across national and local Government at the highest level.

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