HMRC: HMRC Customer Survey development project

TNS-BMRB was commissioned by HMRC to review the design of the HMRC Customer Survey (CS) in order to make recommendations for changes to be made for the 2011-2015 survey, given needs to meeting 2010 Spending Review priorities and achieve best value for money from the survey.

TNS-BMRB provides knowledge that helps Government, the private sector and the Third Sector plan and care for society. Our expertise includes the provision of national statistics, public policy analysis, public service performance measurement and improvement, and communications evaluation. We map and measure values, attitudes and behaviours across society, to explore how Britain is changing. Our work informs policy makers across national and local Government at the highest level.

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