FSA: Consumer purchasing and outcomes survey 2010

The 2010 Consumer Purchasing Outcomes Survey (CPOS), conducted by TNS-BMRB on behalf of the Financial Services Authority (FSA), is a strategic quantitative research project focusing on consumer behaviour in relation to the purchase of financial products. The 2010
survey builds on an earlier survey, CPOS 2007. However, while CPOS 2007 had a broader remit, the 2010 survey was specifically focused on the retail investment market. One of the survey’s aims is to develop some baseline indicators for the FSA’s Post Implementation
Review (PIR) of the Retail Distribution Review (RDR). The indictors will be used in the PIR to measure the success of the RDR. In particular, the FSA intends to use the CPOS survey to set baseline indicators on consumers’: understanding of the types of advice sought; engagement in the market; and, perceptions of the quality of services and trust on advice received.

TNS-BMRB provides knowledge that helps Government, the private sector and the Third Sector plan and care for society. Our expertise includes the provision of national statistics, public policy analysis, public service performance measurement and improvement, and communications evaluation. We map and measure values, attitudes and behaviours across society, to explore how Britain is changing. Our work informs policy makers across national and local Government at the highest level.

© 1998-2012 TNS, a Kantar Group Company. All rights reserved.
TNS UK Ltd. Registered in England and Wales under number: 03073845 Registered Office: TNS House, Westgate, London W5 1UA