The UK government has long been advocating digital as a means to enhance citizen experience, increase efficiency and improve outcomes through publi...
26 January 2017
The UK is a digital nation. By the end of 2013, nearly 80% of adults were using the Internet nearly every day. That’s a higher penetration than anywhere else in the EU except the Nordics, the Netherlands and Luxembourg. But while we may be digital consumers, running digital businesses and living in digital communities, are we digital citizens?
16 June 2014
With the squeeze on living standards, is the green agenda changing in importance in austerity Britain? Do brands need to reposition their strategies to better reflect shifting consumer attitudes?
28 November 2013
In the third and last of our seminars this autumn, we explore how disruptive a force mobile is – to what extent it will affect, benefit or even harm social research? We’ll look at ways that mobile is changing current practice, even where the research strategy is not explicitly mobile and we’ll draw on examples where research tools which are designed with mobile devices in mind can complement our existing capabilities or could do so in the future.
20 November 2013
As the government transitions to ‘digital by default’, we explore how far we can protect quality while reducing costs by moving cross-sectional surveys online. This is a challenge for social research given the importance of accurately representing the population’s views and experiences.
9 October 2013
At the first of our three seminars, we’ll look at the immediate issue of response rates, and explore the extent to which high response rates matter in delivering value from cross-sectional surveys. We’ll discuss how research commissioners can address the apparent trade-off between high quality research and constantly squeezed budgets.
10 September 2013
Tracking business conditions in real-time is essential to allowing Businesses, Governments and Organisations to position themselves to respond to t...
23 July 2013
There has been much recent attention given in policy terms to addressing the lack of financial resilience in the UK population and the key issues of retirement planning, the funding of social care, and adapting to an ageing society.
24 April 2013
The IIPS invites you to a morning briefing to consider ways of driving greater value and improvements in the delivery of public services ...
25 October 2012
On Thursday, 10th May, Kantar Public and the DCMS jointly held an event presenting findings from the year-long Taking Part survey which illustrates...
10 May 2012
The IIPS held a breakfast briefing to consider how we can influence and change one of the most significant public health issues in Scotland today. Through new research, we used the example of Scotland’s problematic drinking culture to bring to life behaviour change theory, and examine the possible effects of minimum pricing.
29 November 2011
Social surveys face a challenging time ahead. Budgets are under pressure, people increasingly prefer to communicate digitally and traditional survey modes risk excluding key population segments.
17 January 2011
2010’s Annual Review of the values, attitudes and aspirations of the British public explored the citizen’s perspective on engagement against a context of significant social and political change.
1 September 2010
The IIPS launched in Scotland on 17th March 2010 with its first look at ‘What the Citizen Wants’ from a Scottish perspective. IIPS Chair Dr. Mi...
17 March 2010
At the last IIPS Breakfast Briefing of 2009, we explored the theme of innovation in the public sector. The need for government to innovate has neve...
1 December 2009
This IIPS briefing explored what had changed in the ‘front line’ public service/citizen interface since the election of the Labour Government i...
1 June 2009
At the first IIPS Breakfast Briefing of 2009, we explored technical and cultural challenges of customer segmentation in supporting service transfor...
10 March 2009
Speaking at the IIPS ‘What the Citizen Wants 2008’ second annual review, IIPS Chair Dr. Michelle Harrison shared the latest IIPS research into ...
11 June 2008
Guidance for the effective measurement of customer satisfaction.
1 November 2007
Dr. Michelle Harrison, Chair of the IIPS led a seminar to explore the application of customer journey mapping techniques in the public sector. ...
9 October 2007
Dr. Michelle Harrison presented the findings of new IIPS research into the British public and their engagement with, and expectations of, public se...
12 June 2007